UPS systems
Technical support & repair (m/f/d)
To support our team, we are looking for an experienced technician (m/f/d) for support and repair in the field of uninterruptible power supply (UPS) at our location in Steinenbronn.
Your tasks
- From concept to disposal, we offer our customers a 360° service and implement technical requirements in a targeted manner in a power supply concept - your contribution counts towards our success!
- Service-oriented support: Ensuring maximum customer satisfaction through efficient and friendly advice, processing of inquiries including basic error analyses and immediate suggestions for solutions
- First-level support: first point of contact for telephone and digital support requests
- Problem analysis: Analysis and classification of support requests according to severity / urgency
- Practical support: providing solutions to known problems (customer guidance)
- On-site support: forwarding complex issues to our service technicians for an optimal solution
- Documentation: Recording of customer inquiries and implemented measures (e.g. maintenance reports)
- Administration and coordination: Implementation and support of the ticket system, organizational administration and processing, maintenance of the spare parts inventory and administration of the customer database
Your profile
- Completed technical training and/or professional experience in the field of electrical engineering / mechatronics
- Experience in handling electronic components, testing and measuring equipment and fault diagnosis
- Good knowledge of electrical engineering (voltages, current, resistance, circuits, circuit diagrams, analytics)
- High technical understanding and quality awareness as well as a precise, solution-oriented way of working
- Organizational talent, high degree of self-motivation, sense of responsibility and flexibility
- Business fluent in German and English, confident with IT systems, hands-on mentality
Our offer
- Comprehensive familiarization with our product portfolio to lay the foundation for your expert knowledge
- Growth through varied tasks with an expanding and innovative employer
- Permanent position / Individual training opportunities / Attractive remuneration package (company AV)
- Work-life balance: Flexible working hours / flexitime / 30 days annual leave / hybrid working possible
There's real wattage.
An overview of our benefits.
Further benefits
Sounds good?
Then we look forward to receiving your application documents with details of your salary expectations and possible starting date by e-mail.
We are also available by telephone if you have any questions.
Karolina Jagus
+49 7157 7374 513
personal@woehrle-svs.de
